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Shipping & Returns
DUE TO THE COVID-19 PANDEMIC, ALL RETURNS ARE CURRENTLY DENIED FOR THE SAFETY OF OUR CUSTOMERS, STAFF, AND OUR FAMILIES. WE APPRECIATE EVERYONE's UNDERSTANDING AND PATIENCE DURING THIS TIME.
Regular Returns Policy
All in-store purchase returns or exchanges must be made within 7 days of purchase. Please review policies on specific items below.
Web Orders - Web purchases that have been shipped are non-refundable.
Bicycles - Bicycles are eligible for a refund at a 10% restock fee or a full amount exchange for another bicycle or products within the store. Bicycles are not eligible for any return or exchange if they are special order, purchased while on sale, if they have been shipped or if they have been used showing visible wear.
Clothing - Clothing may be returned or exchanged with the exception of cycling shorts with a chamois. These shorts CANNOT be returned or exchanged at ANY time for hygienic reasons. Always try them on before purchase!
Parts and Accessories - May be returned or exchanged as long as original packaging is present and is in new condition. Special order items are not eligible for return or exchange.
The Bike Zone reserves the right to deny any exchange or return at our own discretion.
*Free Shipping is available for orders over $100 and that stay within Canada, International rates apply. (Some exceptions may apply to rural and remote areas within Canada.)
PLEASE NOTE: All international customers are responsible for all duties and tariffs when crossing international boarders.
If you wish to have an item shipped, please contact us. We ship all over North America so long as the product you are looking at is eligible for shipping. Contact us for availability and quote to your address!
Expected delivery times - For Canadian residents expect anywhere from a 2-10 business time delivery timeline. Each product may require special care during shipping or the product may be in one of our various warehouses. For US residents expect a 5-12 business day delivery time.