Shipping & Delivery
- Non-electric bikes: $100 flat shipping.
- E-bikes: $250 flat shipping.
Higher rates apply to certain long-distance destinations, including Newfoundland and Labrador. Additional charges may also apply to remote or rural locations and oversized or overweight items.
The shipping charge for your order is shown at checkout before you place your order.
Standard ground shipping within Canada is free on eligible orders over $150. Bikes and e-bikes do not qualify for this free-shipping offer.
Shipping in Canada — Standard Ground
Standard ground shipping is available to eligible Canadian addresses.
We do not offer standard shipping to Yukon, Nunavut, or the Northwest Territories.
If you are ordering from a location where standard shipping rates are unavailable, email orders@thebikezone.com for a shipping quote before placing your order.
PO boxes
Shipping to Canadian PO boxes is available only for lightweight products with a total shipping weight of under 2 lb, such as a pair of gloves.
Bicycles cannot be shipped to PO boxes.
Free in-store pickup
Pickup is free for all items in our online catalogue at our Mississauga and Barrie stores.
- Estimated processing time: 24–72 hours. Store transfers and supplier orders may take longer.
- Pickup notification: Wait for your Ready for Pickup notification before visiting.
- Where to collect: At the sales counter or through a staff member.
- What to bring: Your order confirmation, in digital or printed form, photo ID matching your order details, and the credit card used for the purchase.
- Collection timeframe: Please collect your order within 7 business days or contact our Online Orders Support team to arrange an alternative.
If an order is not collected within 30 days, it is returned to inventory and payment is converted to in-store credit.
Pickup dates are estimates and may vary depending on product availability, store transfers, and supplier fulfilment.
Transfers between our Mississauga and Barrie stores do not count as special orders.
Shipment insurance
All shipped orders are insured and require a signature on delivery. Packages will not be released without a signature.
If multiple delivery attempts are unsuccessful, the courier will redirect the package to a nearby depot for collection.
For a missing or damaged delivery, contact our Online Orders Support team with your order number and relevant details.
Shipping in Canada — Expedited and Express
Express or expedited shipping may be available for selected orders and eligible locations.
Contact us before placing your order to ask about available shipping options and rates.
Bicycle shipping
Standard flat shipping rates are $100 for non-electric bikes and $250 for e-bikes.
These flat rates do not apply to all destinations. Higher shipping rates apply to certain long-distance destinations, including Newfoundland and Labrador, and additional charges may apply to remote or rural locations.
Enter your delivery address at checkout to see the shipping charge before placing your order.
Bikes and e-bikes do not qualify for the standard free-shipping offer.
Standard bicycle shipping is not available to Yukon, Nunavut, or the Northwest Territories. If no shipping option is available at checkout, email orders@thebikezone.com for a quote before ordering.
Taxes
Applicable taxes depend on the destination and the products purchased. The following standard rates are provided for reference; product-specific exemptions may apply.
| Province or territory | Standard sales tax rates |
|---|---|
| Alberta | 5% GST |
| British Columbia | 5% GST + 7% PST, subject to exemptions |
| Manitoba | 5% GST + 7% PST |
| New Brunswick | 15% HST |
| Newfoundland and Labrador | 15% HST |
| Northwest Territories | 5% GST |
| Nova Scotia | 14% HST |
| Nunavut | 5% GST |
| Ontario | 13% HST |
| Prince Edward Island | 15% HST |
| Quebec | 5% GST + 9.975% QST |
| Saskatchewan | 5% GST + 6% PST |
| Yukon | 5% GST |
Taxes may also apply to shipping charges, depending on the applicable tax rules.
BC PST exemptions
For eligible orders shipped to British Columbia, PST charged on qualifying exempt items is refunded during order processing.
Qualifying items include:
- Non-motorized bicycles and qualifying electric bicycles. Electric bicycles must meet BC’s exemption requirements; not every electric bicycle qualifies.
- Replacement parts essential to the functioning of an exempt bicycle, such as tires, tubes, wheels, brakes, chains, and pedals.
- Qualifying safety equipment, including bicycle lights, reflectors, helmets, and qualifying high-visibility safety vests or bibs. These exemptions can apply when the equipment is purchased separately.
- Qualifying basic attachments installed on or attached to an exempt bicycle at the time of sale, such as bells, bottle cages, baskets, and panniers.
Buying an accessory in the same order as a bicycle does not automatically make it PST-exempt. Basic attachments generally must be installed on or attached to the bicycle at the time of sale. Items sold separately remain taxable unless another exemption applies.
Non-basic accessories, such as bicycle computers and trailers, do not qualify for the bicycle-attachment exemption.
GST still applies where required.
If you have questions about the tax treatment of an item, contact orders@thebikezone.com.
Product and destination restrictions
Shipping restrictions may apply because of:
- Regional distributor agreements.
- Hazardous products or shipping requirements.
- Oversized or overweight items.
- Restrictions on exporting certain products.
- Destination or carrier limitations.
Contact us before ordering if you are unsure whether an item can be shipped to your address.
Backorders and pre-orders
A backorder may be available for an item that is temporarily out of stock, reserving the next incoming supply.
A pre-order may be available for a product that has not yet arrived in our stores.
Estimated shipping times are generally 4–5 weeks, but may vary significantly depending on the product and supplier. We will email you when your order ships.
If an ordered item is no longer available, we will notify you by email.
Special orders
An item is considered a special order when Special Order is the only purchase option available when you buy it.
Special-order items are final sale and cannot be returned or exchanged under our return policy. They cannot be cancelled once they have been ordered from the supplier.
Transfers between our Mississauga and Barrie stores are not special orders.
Order changes and cancellations
If your order has not yet shipped, we may be able to modify or cancel it.
To request cancellation, log in to your account, select your order, and choose Cancel order.
A 5% processing fee applies to customer-requested cancellations after order confirmation. Special-order items cannot be cancelled once they have been ordered from the supplier.
For order changes or assistance, use our Online Orders Support form.
Returns and return shipping
This return policy applies to all online orders, including shipped orders and pickup orders.
Return requests must be submitted within:
- 7 days of receiving your order for bicycles.
- 14 days of receiving your order for all other items.
For shipped orders, the return window begins on the delivery date. For pickup orders, it begins on the date you collect your order.
Eligible items must be brand-new, never used, and in their original packaging. Bicycles must be never ridden and show no signs of use.
Sale items and special-order items are final sale. Applying a discount code to a regular-price item does not make it final sale.
Submit our Online Orders Support form and wait for approval before returning anything. Approved returns must reach us within 7 days of approval.
Customers pay return shipping costs. Alternatively, approved online returns may be brought to either our Mississauga or Barrie store.
A 5% processing fee applies to all approved returns, including returns brought to a store. It is calculated on the amount paid for the returned items, excluding taxes and shipping, and deducted from the refund.
Original delivery charges are non-refundable.
Approved refunds are processed within 7 days of receiving the returned items, following inspection.
Received the wrong item?
Contact our Online Orders Support team with your order number and details of the incorrect item. We will provide a prepaid return shipping label.
Once our store receives the item and verifies that we sent it in error, we will ship the correct item at no additional cost.
We cover both return shipping and replacement shipping. No 5% processing fee applies to an incorrect-item replacement when we confirm the error was ours.
Damaged or defective items
If your item arrives damaged or appears defective, contact our Online Orders Support team with your order number, a description of the issue, and photos where possible.
Our team will review the issue and explain the next steps. Contact us before shipping the item back.
See our Returns & Exchanges Policy for full return requirements.
This policy does not limit any rights available under applicable consumer protection law.
