Returns & Exchanges

This policy applies to all online orders, including shipped orders and orders collected in-store.

Return request deadlines

Contact us to request a return within:

• 7 days of receiving your bicycle.
• 14 days of receiving all other items.

These deadlines are measured from the date you received your order, whether it was delivered or collected in-store.

Once your return is approved, we must receive the items within 7 days of approval, whether you ship them back or bring them to a store.

Eligible items

Items must be brand-new, never used, and in their original packaging. Bicycles must be never ridden and show no signs of use.

Opening the packaging does not by itself make an item ineligible for return. Our team may unpack and assemble bicycles to inspect and prepare them before delivery or pickup.

Returned items will be inspected to confirm that they meet these requirements.

Final-sale items

Sale items and special-order items are FINAL SALE and cannot be returned or exchanged under this policy.

• Sale items: Items purchased at a marked-down sale price. Applying a discount code to a regular-price item does not make it final sale.
• Special-order items: Items for which Special Order was the only purchase option available when you bought them. Transfers between our Mississauga and Barrie stores do not count as special orders.

Processing fee

A 5% processing fee applies to all approved returns, including returns brought to a store.

The fee is calculated on the amount paid for the returned items, excluding taxes and shipping, and is deducted from your refund. For a partial return, the fee applies only to the items being returned.

Shipping costs and in-store returns

Original delivery charges are non-refundable.

Customers are responsible for return shipping costs. Alternatively, you may bring an approved online return to either our Mississauga or Barrie store to avoid return shipping costs.

The 5% processing fee still applies when you return items in-store.

How to request a return

1. Submit a request through our Online Orders Support form within the applicable return request window.
2. Include your order number, the items and quantities you wish to return, and the reason for your request.
3. Wait for approval and return instructions before shipping or bringing your items to a store.
4. Make sure your return reaches us within 7 days of approval. Allow enough time for shipping if you are mailing it back.

Submitting a request does not guarantee approval. Final eligibility is confirmed after the returned items have been inspected.

Refunds

Approved refunds will be processed within 7 days of receiving your returned items, following inspection.

Your refund will reflect the 5% processing fee. Original delivery charges will not be refunded.

Received the wrong item?

Contact us through our Online Orders Support form with your order number and details of the incorrect item. We will provide a prepaid return shipping label.

Once our store receives the item and verifies that we sent it in error, we will ship the correct item to you at no additional cost.

We cover both return shipping and replacement shipping. No 5% processing fee applies to an incorrect-item replacement when we confirm the error was ours.

Damaged or defective items

If your item arrives damaged or appears defective, contact our Online Orders Support team with your order number, a description of the issue, and photos where possible.

Our team will review the issue and explain the next steps. Please contact us before shipping the item back.

This policy does not limit any rights available under applicable consumer protection law.