Twitter TW2000 Pro 21S

Bike shipping: $100 for non-electric bikes; $250 for e-bikes.

Higher rates apply to certain long-distance destinations, including Newfoundland and Labrador. Additional charges may apply to remote or rural locations and oversized or overweight items.

Free standard shipping on eligible orders over $150, excluding bikes and e-bikes.

Your shipping charge is shown at checkout before you place your order.

Read full Shipping & Delivery Policy

• Request deadline: Within 7 days of receiving your bike or 14 days of receiving other items.
• Condition: Brand-new, never used, and in original packaging. Bikes must be never ridden.
• Final sale: Sale and special-order items cannot be returned or exchanged. A discount code on a regular-price item does not make it final sale.
• Return deadline: Approved items must reach us within 7 days of approval.
• Processing fee: 5% of the amount paid for returned items, excluding taxes and shipping, is deducted from your refund—even for returns brought to a store.
• Shipping: You pay return shipping or may bring approved returns to either store. Original delivery charges are non-refundable.
• Start a return: Submit our Online Orders Support form and wait for approval before returning anything.

Read full Returns & Exchanges Policy

For answers to frequently asked questions, visit our FAQ page.

Need help or have a question? Contact Us by email, phone or come see us in person - we’re always happy to help.