Yes. You can purchase bikes, components, accessories, apparel, and other cycling equipment through our online store.
Shipping and pickup availability depend on the item and your location.
Frequently Asked Questions
Find answers about ordering, shipping, returns, and our stores. If you need help with an existing online order, contact our Online Orders Support team.
Yes. Pickup is free at our Mississauga and Barrie locations.
Select pickup at checkout and wait for your Ready for Pickup notification before visiting. Estimated processing time is 24–72 hours, but store transfers and supplier orders may take longer.
Bring your order confirmation, photo ID matching your order details, and the credit card used for the purchase.
Available payment methods are displayed at checkout. Financing options may also be available for eligible purchases.
Visit our Financing page for more information.
If your order has not yet shipped, we may be able to modify or cancel it.
To request cancellation, log in to your account, select the order, and choose Cancel order.
Special-order items cannot be cancelled once they have been ordered from the supplier. A 5% processing fee applies to customer-requested cancellations after order confirmation.
For order changes or assistance, contact our Online Orders Support team.
An item is a special order when Special Order is the only purchase option available when you buy it.
Special-order items are final sale. Transfers between our Mississauga and Barrie stores do not count as special orders.
We ship bikes to eligible addresses across Canada. Standard shipping is not available to Yukon, Nunavut, or the Northwest Territories, and restrictions may apply to certain products or destinations.
For locations without standard shipping rates, contact orders@thebikezone.com for a quote before ordering.
Bikes are securely packaged for shipping. They may arrive partially assembled, and some assembly may be required.
Timing depends on product availability, your destination, and the shipping service. Store transfers and supplier orders can take longer than items already available at the fulfilling location.
Backorders and pre-orders generally have an estimated shipping timeframe of 4–5 weeks, but this can vary significantly by product and supplier.
Standard flat shipping is $100 for non-electric bikes and $250 for e-bikes. Higher rates apply to certain long-distance destinations, including Newfoundland and Labrador, and additional charges may apply to remote or rural locations.
Eligible non-bicycle orders over $150 qualify for free standard ground shipping, subject to exclusions.
Your shipping charge is shown at checkout before you place your order. See our Shipping & Delivery Policy for details.
Only lightweight products with a total shipping weight of under 2 lb can be shipped to Canadian PO boxes.
Bicycles cannot be shipped to PO boxes.
Yes. All shipped orders are insured and require a signature on delivery.
If delivery attempts are unsuccessful, the courier may redirect your package to a nearby depot for collection.
Contact us to request a return within 7 days of receiving your order for bicycles or 14 days for all other items.
For shipped orders, the return window begins on the delivery date. For pickup orders, it begins on the date you collect your order.
Items must be brand-new, never used, and in their original packaging. Bicycles must be never ridden and show no signs of use.
Sale items and special-order items are final sale. Approved returns must reach us within 7 days of approval.
A 5% processing fee is deducted from approved refunds. Customers pay return shipping costs, and original delivery charges are non-refundable.
Yes, if it meets our return requirements and was not purchased on sale or as a special order.
Request approval within 7 days of receiving your order—from the delivery date for shipped orders or the collection date for pickup orders.
The bicycle must remain brand-new, never ridden, and show no signs of use, with its original packaging.
No. Sale items and special-order items are final sale and cannot be returned or exchanged under our return policy.
No. Applying a discount code to a regular-price item does not make it final sale.
Items already purchased at a marked-down sale price remain final sale.
Yes. A 5% processing fee applies to all approved returns, including returns brought to a store.
The fee is calculated on the amount paid for the items being returned, excluding taxes and shipping, and is deducted from your refund.
Customers pay return shipping costs.
Alternatively, you may bring an approved online return to either our Mississauga or Barrie store. The 5% processing fee still applies.
Original delivery charges are non-refundable.
Submit our Online Orders Support form with your order number, the items and quantities you wish to return, and your reason.
Contact us within 7 days of receiving your order for bicycles or 14 days for all other items. Wait for approval and instructions before returning anything.
We must receive your return within 7 days of approval, whether you ship it back or bring it to a store.
If you are shipping it, allow enough transit time to meet this deadline.
Following inspection, approved refunds are processed within 7 days of receiving your returned items.
The 5% processing fee is deducted from your refund. Original delivery charges are not refunded.
Contact our Online Orders Support team with your order number and details.
We will provide a prepaid return label. Once we receive the item and verify that the error was ours, we will send the correct item at no additional cost.
We cover both return and replacement shipping. No 5% processing fee applies to this replacement.
Contact our Online Orders Support team with your order number, a description of the issue, and photos where possible.
We will review the issue and explain the next steps. Please contact us before shipping the item back.
Yes. Both our Mississauga and Barrie stores offer bike repairs and maintenance.
Visit our Contact Us page for store contact details and service request options.
Availability and turnaround times vary. Call your nearest store to check current availability, or submit the appropriate repair request form through our Contact Us page.
Yes. Contact our team for bike fitting information and booking options.
Visit our Contact Us page to submit a bike fitting request or contact a store.
The right size depends on your height, riding preferences, and the bike’s geometry.
If you are unsure, contact our team before ordering so we can help you choose.
We carry road, mountain, gravel, electric, commuter, and children’s bikes, along with cycling equipment and accessories.
Manufacturer warranties may apply. Coverage and requirements vary by brand and product.
Contact our team with your purchase details and a description of the issue for guidance.
Yes. The Bike Zone is a Canadian-owned cycling retailer with stores in Mississauga and Barrie, Ontario.
Mississauga:
734 Dundas St E
Mississauga, ON L4Y 2B6
Barrie:
90 Anne St S, Unit 150
Barrie, ON L4N 2E3
Visit our Contact Us page for store hours and contact details.
