Basics Cable & Housing

Bicycle shipping is a flat $100.

Standard ground shipping within Canada is free on eligible orders over $150. Bicycles are subject to the bicycle shipping rate.

Exceptions may apply to oversized or overweight items and deliveries to remote or rural locations. Additional shipping charges may apply.

Review the shipping charges shown at checkout before placing your order.

Read full Shipping & Delivery Policy

• Request deadline: Within 7 days of receiving your bike or 14 days of receiving other items.
• Condition: Brand-new, never used, and in original packaging. Bikes must be never ridden.
• Final sale: Sale and special-order items cannot be returned or exchanged. A discount code on a regular-price item does not make it final sale.
• Return deadline: Approved items must reach us within 7 days of approval.
• Processing fee: 5% of the amount paid for returned items, excluding taxes and shipping, is deducted from your refund—even for returns brought to a store.
• Shipping: You pay return shipping or may bring approved returns to either store. Original delivery charges are non-refundable.
• Start a return: Submit our Online Orders Support form and wait for approval before returning anything.

Read full Returns & Exchanges Policy

For answers to frequently asked questions, visit our FAQ page.

Need help or have a question? Contact Us by email, phone or come see us in person - we’re always happy to help.